Terms & Conditions

Welcome to Kiddilove. (“Kiddilove” “we” or “us”) website, kiddilove.com (the “site”). We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the “Conditions”). Your use of the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.

 

Customer Service 

Contact Us 

 

Help & FAQ 

1. I would like to purchase your products. How do I place an order? 

Please visit the Our Products page and select the products you wish to purchase and click “Add to cart”. 

To review and make changes to your order, please select “View cart” and make the necessary adjustment. 

Once you have finalised your order, please follow the checkout procedure to complete the purchase. 

2. Is international delivery available? 

At present, we only support bulk purchases from local and international wholesalers via sea freight. For more information, please contact us at enquiry@kiddilove.com.my

3. How do I become a wholesaler for your products? 

Please refer to your preferred agent or contact us at enquiry@kiddilove.com.my

4. What are the supported payment methods for B2C orders? 

We accept payment from major banks in Malaysia via FPX. 

5. What are the supported payment methods for B2B orders? 

We accept telegraphic transfer (“TT”)  and Letter of Credit (“LC”) from reputable banks in your country. For more information, contact us at enquiry@kiddilove.com.my

6. I have made a wrong purchase. Is it possible to cancel my order? 

Unfortunately, at the moment, orders that have already been placed and confirmed cannot be replaced. Kindly review thoroughly your cart before confirming your orders. 

For more information, please get in touch with us here

7. I have received the wrong order / there is a defect on the product. What should I do? 

Returns and exchanges are allowed for defective products as well as goods that have been inexact delivered. Please refer to the Return & Exchange page for more information. 

For more information, please contact us here.

8. What is the lead time for delivery? 

Once your order is confirmed, you will receive a tracking number to check on the delivery status. 

For more information, please visit Delivery Information and Track Your Order

9. How do I get a discount for my order? 

Please follow our Instagram or Facebook page for the latest updates and promotions. 

10. How do I apply my discount coupon? 

After selecting the products you wish to purchase, go to My Account and select Cart. Then, key in your coupon code below your item(s) and select “Apply Coupon”. 

11. I need further assistance. 

Please get in touch with us here

 

Delivery Information 

B2C 

  1. Presently, we only support delivery within Malaysia; 
  2. All orders will be processed during business hours after payments are made, excluding weekends and public holidays; 
  3. Once your shipment is dispatched, you will receive a tracking number. You may click on Track Your Order to check on the delivery status; 
  4. The cost of delivery depends on shipment weight; 
  5. For further assistance, please get in touch with us here. 

B2B 

At present, we only support bulk purchases from local and international wholesalers via sea freight. For more information, please contact us at enquiry@kiddilove.com.my

 

Track Your Order 

Please enter your tracking number here. 

 

Return & Exchange 

All confirmed orders cannot be returned, exchanged and refunded except for the following conditions: 

  1. The wrong orders are received; 
  2. Products are found to be defective;
  3. Package is lost in transit. 

Procedure: 

  1. Please take a picture of the wrong order / defective product immediately after the package is opened;
  2. Then, submit the picture together with your order number and proof of payment to enquiry@kiddilove.com.my
  3. If your package is lost in transit please contact us here or email us at enquiry@kiddilove.com.my for further assistance; 
  4. Our sales representative will review your case and get in touch with you as soon as possible to resolve the case; 
  5. Our Return & Exchange policy does not apply to goods that have been successfully delivered to the customer for more than SEVEN (7) days.
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